Refund & Buyer Protection
Last updated: May 15, 2026
Buyer protection on Stockd is free, by default, on every order. We hold your payment in escrow until you confirm delivery or an automatic release window passes.
How escrow works
- You pay; the seller doesn’t receive funds yet.
- We hold the payment until one of: (a) you confirm delivery, (b) the auto-release window elapses, or (c) a dispute opens.
- Auto-release windows: 72 hours after delivery for digital files, 7 days for license keys, 14 days for services.
Refund window
You may open a dispute within 14 days of delivery for any of the following reasons:
- Item not received.
- Item not as described.
- License key invalid, expired, or revoked.
- Duplicate or unauthorized charge.
- Fraudulent listing or seller behavior.
Dispute SLA
Once a dispute reaches admin review, our team responds within 24 hours. If we miss that window, you receive an automatic 50% goodwill credit.
What gets refunded
- Item not received: full refund unless the seller can prove delivery (download log, license redemption record).
- Not as described: partial or full refund based on the discrepancy.
- License invalid: full refund and the key is revoked.
- Fraud: full refund and the seller is suspended pending investigation.
What is not eligible
We cannot refund (a) requests outside the 14-day window without compelling cause, (b) buyer’s remorse on fully delivered, working digital goods, or (c) chargeback claims that bypass our dispute system. Filing a chargeback without first opening a dispute may result in account suspension.
How to open a dispute
Sign in, go to your order, click Open dispute, choose a reason, and add evidence (screenshots, error logs). The seller has 24 hours to respond, then you have 24 hours to reply, then admin review begins.
Contact
Need help with a dispute? Email support@stockdsale.com with your order ID.